I understand that privacy is extremely important to my customers & audience and I aim to be completely transparent in how your personal data is used and shared online.
The below policy details the collection and use of data on www.markfranklin.co.uk (“the site”). I will only collect and use personal data in ways that are described in this policy, and in a manner that is consistent with my obligations (and your rights) under the law.
Name: Mark Franklin
Address: 405 Thorney Leys, Witney, Oxon UK OX28 5NR
Phone Number: 07393 993468
The type of information I may collect
I receive and may collect and store any information you enter on the website or provide me in any other way. In addition, the site collects the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.
I may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. I may also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How I receive personal information
When you conduct a transaction on the website, as part of the process, it collects personal information you provide such as your name, address and email address.
For the provision of services, ongoing customer service or technical support
I will use your information to fulfil services to you at your request and subject to any agreed contract.
To understand and improve my products
I may partake in research and analysis about your use of, or interest in, my content & services. I do this to help improve my services and content or to develop new resources moving forwards.
To communicate with you
I may send you emails about my services or other news about me or on topics I think would be relevant to you. You may opt out of these at any time.
Responding to your requests
I will also use your information to respond to your questions or comments.
Your personal information is collected by me on this website via a submission made by you using the contact form. I will only store this information should one or more of the following reasons apply:
(a) Consent: you have given clear consent for me to process your personal data for a specific purpose
(b) Contract: the processing is necessary for a contract I have with you, or because you have asked me to take specific steps before entering into a contract
(c) Legal obligation: the processing is necessary for me to comply with the law (not including contractual obligations)
(d) Vital interests: the processing is necessary to protect someone’s life.
(e) Public task: the processing is necessary for me to perform a task in the public interest or for official functions, and the task or function has a clear basis in law
(f) Legitimate interests: the processing is necessary for my legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
Sharing your personal information
I may use third partiers - other companies, agents or contractors (“service providers”) to perform services on my behalf or to assist me with providing services to you. For example, I may engage service providers to process credit card transactions or other payment methods. Or, I may engage service providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyse and enhance data (including data about users’ interactions with my service).
These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the information I request may be collected by third party providers on my behalf. I do not authorize them to use or disclose your personal information except in connection with providing their services.
My website - Cookies
The site is powered and secured by Wix.com.
The site may place and access certain Cookies on your computer or device. Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Site may not function fully or as intended.
I use Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy/
I may use third-party service providers to show advertisements, which may include targeted advertisements on a third party site after you have visited the website.
Whilst I currently do not work with third party service providers, the two most commonly used are Google and Facebook. You can read more about each of these below:
Google’s use of the DoubleClick cookie enables it and its partners to serve ads to my users based on their visit to a Service or other websites on the Internet.
You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: https://www.google.com/ads/preferences/
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/516147308587266/
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Any direct payment gateways offered by Wix.com (that I may use in future) adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by my store and its service providers.
I will not store or collect your payment card details. That information is provided directly to the third-party payment processors whose use of your personal information is governed by their own privacy notice(s).
Links to other sites:
I may have links on the site to other sites that I do not operate. If you click on a third party link, you will be taken directly to that site which is governed by its own privacy notice. I strongly encourage you to read that privacy notice.
I do not control any third party site site(s) and assume no responsibility for the content, policies or its practices.
How your personal information is stored
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows me to sell products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Your data and information is securely stored and retained for no longer than is necessary in relation to the reason(s) for which it was originally shared with us.
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details using the contact details below
You have the right to withdraw consent for us to collect and use your data at any time.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that I transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.
Please contact us via any of the following means, if you wish to make a request:
Name: Mark Franklin
Address: 405 Thorney Leys, Witney, Oxon UK OX28 5NR
Phone Number: 07393 993468
Updates to this policy
How to complain
If you have any concerns about the use of your personal information, you can make a complaint to me in writing by email or post (using the contact details provided above).
You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how I have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk