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Terms & Conditions

This website is owned and operated by Mark Franklin. This page sets forth the terms and conditions under which you may use the website and services as offered by us. This website offers visitors the opportunity to interact with and purchase services from my company. By accessing or using my website or services, you approve that you have read, understood, and agree to be bound by these Terms.

I may, without prior notice, change the services; stop providing the services or any features of the services I offer; or create limits for the services. I may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Mark Franklin. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

I reserve the right to modify these terms from time to time at my sole discretion. Therefore, you should review these page periodically. When I change the Terms in a material manner, I will notify you that material changes have been made to the Terms.


Your continued use of the Website or service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

General guarantees and refunds

The paid-for services I provide each come with a confirmation of both the service guarantees and refund policies specific to that product. You will be asked to accept these terms before purchase (and you will not be able to checkout without confirmation).

For reference, you can preview the programme-specific terms via the links below:

(Please note, fields highlighted in red in the any/all of the above terms would be updated to the agreement specified with you, the client.)

I offer a results-based guarantee on all my services and my mission is to ensure (as best I can) 'business victory', as defined by you in our initial conversations, by the end of the programme(s). We will work in partnership to move you forward and there will be an expectation, on your part, to complete the tasks assigned. If, at the end of our time together, we both agree that you have not achieved the results you had hoped, subject to us agreeing new terms, I will continue to work with you, to deliver the 'victory' you deserve. This would fall under a new written agreement that we would finalise together and would not incur additional charges (subject to the terms of a new agreement).

Typically I do not work directly with consumers (i.e. people purchasing my services for personal use rather than as a support to their businesses). However, for the Write a Better Story coaching programme and the Victory Programme, I will honour the standard 14-day consumer cancellation policy.

Due to the time committed and materials created for each programme (in advance of delivery), 20-Point ChallengeThe same cancellation policy applies to the A Taste of Victory workshop with the following exception:

  • If you are suddenly unable to attend the Taste of Victory workshop due to a proven medical emergency, or if I need to change the meeting date (due to circumstances beyond my control), you will automatically be given the option to transfer your attendance to the rescheduled / next workshop date.

Copyright notice


I am the owner of all intellectual property rights in my website, and in the material published on it. These works are protected by copyright laws and treaties around the world.

I grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view this website and the material on this website on a computer or mobile device via a web browser, to copy and store this website and the material on this website in your web browser cache memory and to print pages from this website for your own personal and non-commercial use.

You may not reproduce in any format (including on another website) any part of this website (including content, images, designs, look and feel) without my prior written consent. Other than the above, I do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without my prior written permission. 

If you print off, reproduce, copy or download any part of this site in breach of this notice, your right to use our website will cease immediately and you must, at my option, return or destroy any copies of the materials you have made.


I take the protection of my copyright very seriously. If I discover that you have breached the terms of the above licence, I may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using my materials. You could also be ordered to pay my legal costs.

Disclaimer for website blog

The information contained in the blog section of this website is provided for information purposes only; the contents are not intended to amount to advice and you should not rely on any of the contents herein. I disclaim, to the full extent permissible by law, all liability and responsibility arising from any reliance placed on any of the contents herein.

Copyright Notice
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