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Terms & Conditions

This website is owned and operated by Mark Franklin. This page sets forth the terms and conditions under which you may use the website and services as offered by us. This website offers visitors the opportunity to interact with and purchase services from my company. By accessing or using my website or services, you approve that you have read, understood, and agree to be bound by these Terms.

I may, without prior notice, change the services; stop providing the services or any features of the services I offer; or create limits for the services. I may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Mark Franklin. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

I reserve the right to modify these terms from time to time at my sole discretion. Therefore, you should review these page periodically. When I change the Terms in a material manner, I will notify you that material changes have been made to the Terms.


Your continued use of the Website or service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Guarantees and refunds

The paid-for services I provide each come with a confirmation of both the service guarantees and refund policies specific to that product. You will be asked to accept these terms before purchase (and you will not be able to checkout without confirmation).

I offer a results-based guarantee on all my services and my mission is to ensure (as best I can) 'business victory', as defined by you in our initial conversations, by the end of the programme(s). We will work in partnership to move you forward and there will be an expectation, on your part, to complete the tasks assigned. If, at the end of our time together, we both agree that you have not achieved the results you had hoped, I will continue to work with you (without additional charge), to deliver the 'victory' you deserve. This would fall under a new agreement that we would finalise and confirm together.


In terms of refunds for either the Write a Better Story or Victory Programmes, if you are not completely satisfied with your investment, you may request a refund on any unused coaching/programme time, pro-rata to the overall investment made at purchase (i.e., if you have four months remaining of your six-month coaching course, you will receive 66% of your investment as a refund). This is subject to you having completed and submitted any and all related course/homework up to the point that you make the request.

Due to the time committed and materials created for each programme (in advance of delivery), I am unable to offer refunds for the Four Fears® Live or Collective Success Programmes or the 20-Point Challenge

The same policy applies to the A Taste of Victory workshop with the following exceptions only:

  • If you are suddenly unable to attend the Taste of Victory workshop due to a proven medical emergency, or if I need to change the meeting date (due to circumstances beyond my control), you will automatically be given the option to transfer your attendance to the rescheduled / next workshop date, or receive a full refund.

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