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The normalisation of deviance
Sociologist Diane Vaughan coined the phrase after the 1986 Challenger disaster. The gradual erosion of standards, repeated without consequence, until normal no longer means what it once did.

Mark Franklin
Jul 284 min read


The three most important currencies in your business
Self-value, self-trust, and self-worth are the three most important currencies in your business. Here's how to check your exchange rate and start shifting it.

Mark Franklin
Jul 215 min read


Practice makes you proficient. Mindset makes it permanent.
Practice makes you proficient. But mindset makes it permanent. Discover why working on your mental picture matters as much as the preparation itself.

Mark Franklin
Apr 145 min read


Four business owners walk into a room. Which one are you?
Four business owners walk into a room. Fearful Fred, Self-Aware Sally, Blossoming Barry, Fearless Freya. Which one sounds most like you right now?

Mark Franklin
Apr 77 min read


Do nice folk finish last?
Do nice folk finish last? The research says no, but only if you're running the right race. A warm challenge to rethink success, happiness, and kindness at work.

Mark Franklin
Feb 244 min read


The results are in
The results are in – The 2025 Brave & Brilliant Business Owners survey is now ready to share... grab your copy of the full report.

Mark Franklin
Dec 2, 20252 min read


“That moment when they lean in…”
“That moment when they lean in…” It's the cue from a client's body language that they've hit on something that might change the course of their day, month... year.

Mark Franklin
Nov 11, 20252 min read


If in doubt, smile
If in doubt, smile. The surprising difference that a smile can make to your energy (plus the ripple effect that can have on others).

Mark Franklin
Oct 21, 20253 min read
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